Have you ever worked with someone who clearly knows the rules but can’t actually solve the problem in front of them? They can recite the process, follow the checklist, and quote the policy but when your situation doesn’t fit the mold, they’re stuck. These are what we call order takers. In the world of mortgages, the difference between an order taker and a problem solver can make or break your experience and potentially cost you time, money, or even a dea...